Pick-up Team Lead
OUR STORY AND HOW YOU CAN HELP CONTRIBUTE
Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell
secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers, and collectors connect with a world of shoppers seeking rare and wonderful things. Each day, the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques, and more, all with a starting bid of $1.
EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “Uncommon Promise”. If we don’t uphold our end of the bargain, we’ll do our best to make it right.
We’re seeking a Pick Up Team Lead who will be responsible for leading the Pick Up team and daily management of processes in the warehouse, to include: organization of the warehouse; helping to manage changes to and within warehouse processes; driving team productivity, maintaining an excellent customer experience, and helping to develop and maintain processes of inventory management and flow.
As a dynamic company, we move fast and seek to continuously improve – and while this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are
dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country – and we have a lot of fun while we’re doing it. We’re proud of our journey, and we’re eager to share our story with shoppers, clients, and consignors across the world!
TASKS YOU’LL BE JUGGLING
● Respond to communication with customers by phone, email, or other channels.
● Manage case load within the required SLA
● Monitor team performance and offer feedback and coaching through one-on-one meetings.
● Assist with customer pick-up (and drop off as needed) at the processing center.
● Maximize efficiency and timeliness in order to achieve company-defined KPIs.
● Ensure accurate inventory through regular bin audits and daily item fulfillment reporting.
● Minimize item returns, misplacement, and damage, and maintain credit goals
● Own customer issues, providing resolution and de-escalation when necessary.
● Provide feedback to management and contribute to ongoing improvements.
● Additional tasks and responsibilities as needed.
CREDENTIALS WE ARE SEEKING
● Drive! This business is fast-paced and challenging. A self-starter is a must!
● High school diploma required.
● A leader mentality with an ability to give constructive feedback and coaching.
● Commitment to holding the team accountable to department KPIs and company policies.
● Excellent communication skills to direct reports and leadership.
● Knowledge of antiques, artwork, collectibles, and unique items, with the ability to gauge
value, is a plus.
● Ability to move/lift up to 100 lbs. when utilizing proper equipment.
● An appreciation for rock-solid customer service and a desire to foster it.
● Ability to work Monday-Friday, 9:00 a.m. - 6:00 p.m., and the occasional Saturday
● Sense of humor. No, really!
We are not providing relocation for this position and are only accepting applications for
candidates who are located in Ohio and/or the Cincinnati, OH metropolitan area.
We are an equal opportunity employer with a commitment to diversity. All qualified individuals
are encouraged to apply.
Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not
provide sponsorship at this time.
